PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from louisandjames.com (the “Site”). It is to be read in conjunction with our Terms of Service and form one and the same agreement.

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or Paypal information), email address, and phone number.  We refer to this information as “Order Information.”

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO YOU OBTAIN MY CONSENT?

 

When you provide us with your personal information to subscribe as a member, complete a transaction, check your credit card, place an order, schedule delivery or return a purchase, we assume that you consent to our collection and use of your information for that purpose only.

 

If we ask you to provide us with your personal information for any other reason, such as for marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to decline.

 

 

HOW DO I WITHDRAW MY CONSENT?

 

If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can unsubscribe using the dedicated link at the end of each of our emails. Alternatively, you may notify us by email at contact@louisandjames.com.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Wix to power our blog pages and comments platform - you can read more about how Wix uses your Personal Information here:  https://www.wix.com/about/privacy. 

We use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy. 

We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We also use Sendinblue, a French service provider, as our central email communication and marketing platform - you can read more about how Sendinblue uses your Personal Information here: https://www.sendinblue.com/legal/privacypolicy/

SHOPIFY SECURITY MEASURES

 

Information related to your purchases in our store is stored in Shopify's data storage system and databases. Your information is stored on a secure server protected by a firewall.

 

If you make your purchase through a direct payment gateway (not through PayPal for example), in this case Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained for as long as necessary to complete your order. Once your order is finalized, the purchase transaction information is deleted.

 

All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, a joint effort of companies such as Visa, MasterCard, American Express and Discover.

 

The PCI-DSS requirements ensure the secure processing of credit card data by our store and its service providers.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising with the most common website using the following links

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

COOKIES

 

You can contact us at contact@louisandjames.com to obtain a list of the cookies we use. We have listed some of them below as examples and so that you can choose whether to allow them or not with your browser. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 

  • session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

  • _shopify_visit, no data retained, persists for 30 minutes since the last visit. Used by our website’s internal statistics tracking system to record the number of visits

  • _shopify_uniq, no data retained, expires at midnight (depending on the location of the visitor) the next day. Calculates the number of visits to a shop per unique customer

  • cart, unique identifier, persists for 2 weeks, stores your shopping cart information.

  • _secure_session_id, unique session identifier

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note, our blog post being powered by Wix and our store being powered by Shopify, that your information will be transferred outside of Europe, including to Canada and the United States.

For any issue regarding the use of your personal information, you have the right to file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés): 3 Place de Fontenoy - TSA 80715 - 75334 Paris - France Cedex 07.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@louisandjames.com.

OVERVIEW

ABOUT

OUR SHIRT STAYS PROJECT